Whilst some people review their hotels and holidays on TripAdvisor, millions of patients have chosen to review their healthcare. In fact, iWantGreatCare now features 6 million reviews making it the largest independent source of patient feedback in the UK. Today, iWantGreatCare is awarding the Certificate of Excellence 2021 to those clinicians and practices who are most highly and consistently recommended by their patients.
This award is presented to leading clinicians, clinics and surgeries across the UK in recognition of the great care they deliver to their patients. Gary Ross, Consultant Plastic Surgeon in Manchesterand proud winner of the Certificate of Excellence 2021 said:
“iWantGreatCare is a unique way of understanding what patients really think about the treatment and care they receive. It gives all clinicians and healthcare providers the chance to listen to what patients are telling them and see how they can continue to improve. I love getting feedback from patients and really appreciate the fact that iWantGreatCare gives all my patients the opportunity to provide feedback in a trusted and transparent way.”
Jon Twinn, Managing Director of iWantGreatCare, commented:
“It feels like the Certificates of Excellence are needed by the profession more this year than ever before. Despite the challenges of 2020, which affected patients and caregivers alike, thousands of patients across the UK continued to leave reviews every month – for doctors, nurses, GP Practices, hospitals, physios and many others.
“It is truly inspirational to read the reviews of this year’s winners. When patients see an iWantGreatCare Certificate of Excellence, they know they will be receiving truly great care from one of the UK’s very best clinicians.”
The Royal College of Surgeons (RCS) has launched the new system of certification to safeguard the cosmetic surgery industry.
Surgeons will be listed on the RCS website and patients will be able to seek advice from certified surgeons who have appropriate training and experience in clearly defined areas of specialism.
It is an honour to be the first surgeon to have certified in cosmetic surgery through the RCS and I see this as a significant advance in patient care that will improve the reputation of the profession.
In order to certify through the RCS I have provided evidence of my training, experience, outcomes, provided reflection on difficult cases and showed through appraisal, revalidation, patient/colleague feedback that I meet the professional standards that would be expected of a cosmetic surgeon. I have been impressed at the robustness of the system and feel that every cosmetic surgeon should certify through the RCS. The importance of providing care throughout the patient journey, liasing with colleagues and the importance of communication and dissemination of information / education in an open and transparent manner allows surgeons to reflect, share and learn. It is clear that all surgeons that attended the Professional Masterclass in Cosmetic Surgery have the belief that cosmetic surgery can be regulated, professional standards raised and patients safeguarded form both physical and psychological harm.
The importance of the ethical aspects of practice and the doctor patient relationship have also been highlighted by he Nuffield Council on Bioethics report on bioethics. They have advised that further reforms in both surgical and non-surgical cosmetic interventions are necessary to protect patients and meet the high standards of care patients deserve. They have highlighted the need to extend regulation to help safeguard children from both physical and psychological harm and patients interests must be put at the forefront of any individual that offers cosmetic treatments.
I support Andrew Lansley’s cosmetic surgery bill that will enable the General Medical Council to note on its medical register which surgeons have been awarded the RCS’ cosmetic surgery certification.
I hope that patients will feel that these awards of certification will help and reassure them.
Mr Ross has received the I Want Great Care Certificate of Excellence from I want Great care for three consecutive years 2017,2018,2019. I want great care provides patients a validated platform to complete online reviews and provides patients looking to have surgery to explore the experiences of others. It is inviable that patients are fully informed and that patients can choose the right surgeon for them. It is an honour to have won this award for three consecutive years.
Mr Ross is honoured to receive his fourth award for clinical excellence in aesthetic surgery by Realself. Mr Ross is the only surgeon in the United Kingdom to have been ranked in the Realself top 100 or top 500 for the last 4 years. Less than 1% of the 20,000 medical professionals listed on the real self webite globally will receive an award each year and less than 1% of these professionals have achieved consecutive listings in the Realself top 100 or top 500. Achieving 4 awards in a row has only ever been achieved by a handful of surgeons.
This week iWantGreatCare announced the recipients of the iWGC Certificate of Excellence 2017. This award recognises excellence by those individuals and surgeries who have put patient experience at the centre of their care. By receiving regular reviews throughout the year and maintaining a high average score, they truly deserve to be acknowledged for this fantastic achievement.
The healthcare industry both in the UK and worldwide is changing and is embracing the role that patient feedback has to play in improving services for all. iWGC wants to enable all those who work in healthcare to easily collect real-time, continuous feedback. The Certificates of Excellence acknowledges those who are leading the way in patient care and experience and the publicly available reviews will allow others to see what 5 star care is.
By gathering patient feedback to improve their services, they not only receive constructive suggestions for improvement but also heart-warming comments, written by patients who took time out of their day to say thank you.
Patient reviews are a particularly good resource for patients wishing to undergo plastic surgery procedures, for those researching treatments and surgeons. Mr Ross is not only the most highly rated plastic surgeon in the UK but also the highest rated surgeon of any discipline in the UK.
It is a great honor that Mr. Gary Ross has been listed as one of only 500 doctors from around the world who has been awarded the prestigious Real Self 500 Award 2016!
Mr. Ross has been named in the real self top 500 for the last 3 years and is the only plastic surgeon in the UK to have achieved this accolade.
The Real Self 500 award is based on three criteria: the quantity and quality of patient reviews, engagement with the Real Self community via questions and answers, and the sharing of before and after treatment photos.
The Real Self 500 Award honors the top rated and most engaged board-certified aesthetic doctors who consistently demonstrated a commitment to patient education and positive patient outcomes throughout 2016. This elite group of doctors has excelled at sharing their expertise, free of charge, with tens of millions of Real Self community members actively searching for information and the right provider.
What is Real Self? It is the largest online destination to get informed about elective cosmetic procedures and to find the right doctor or clinic. More than 9 million people visit Real Self each month to find out which treatments and providers live up to their promise of being “Worth It.” Real Self is powered by unbiased experiences shared by consumers for hundreds of treatments, ranging from simple skincare to highly considered cosmetic surgery. Offering millions of photos and medical expert answers, Real Self has become the essential resource and service for those seeking to find the right doctor or clinic.
Tom Seery, Founder and CEO of RealSelf. “Our research shows that more than 95 percent of patients expect a practice to engage with them online. These doctors are leading the way in terms of their online engagement and focus on empowering patients with good information.”
Mr. Ross aim as a plastic surgeon is help patients to be empowered to make their own decision of whether plastic surgery is right for them. He always encourages those considering any treatment to invest a lot of time in research. This includes researching a range of surgeons and their professional background as well as the benefits and potential risks. By completing in depth research on a procedure and fully understanding aspects such as the recovery period, patients can make an informed decision. Real self is a valuable online resource for patients.
Gary Ross is one of 100 doctors to receive the prestigious RealSelf 100 Award, out of nearly 13,000 board certified specialists with a presence on RealSelf — the online community helping people make confident choices in elective cosmetic procedures.
The medical professionals that made the 2015 RealSelf 100 are recognised both for having an outstanding record of consumer feedback and for providing credible, valuable insights in response to consumer questions.
Mr Ross is the only UK based plastic surgeon to have gained Top 100 status and the only UK surgeon to have been named in the Top 100 for 2 years running.
For a full list of the top 100 please click below.
It is an honour to be named in the Tatler beauty and cosmetic surgery guide “best for breast and tummies” 2015. The guide nominates only a handful of surgeons and it is great to be recognised in this way by the Tatler. Mr Ross would like to thank all the patients who have provided feedback and make his cosmetic surgery practice worthwhile.
It is an honour to be awarded the prestigious title of realself top 100 doctor. This is a global award and Mr Ross is one of only two UK plastic surgeons who have received this award. It is an honour to have my image on time square and to be nominated alongside the leaders of the field in plastic surgery. For a full list of the top 100 please click below.